5、如客戶未經M-luxury辦理退貨申請，直接將商品寄回M-luxury，M-luxury 不承擔保管、重新發貨、退款責任，必要時M-luxury 有權處置滯留商品。
7、退貨時，商品未經開封、使用且包裝保持出售時原狀，若有贈品，請一併退回；M-luxury 所有商品均帶有M-luxury 防偽標識並保留相關攝影檔案，在未發貨前已經以電郵方式呈上給客人審核，寄回商品如無M-luxury 標識將不予退換
16、有關以上退換貨品及寄運政策，M- luxury 有權作出修改而不作出任何書面通知。
M-luxury Returns and Exchanges and Shipping Risk Policy:
1. All products do not provide trial service. Once the package is opened, it will not be returned for non-quality reasons.
2. The product is damaged due to your personal reasons (such as modifying the size by yourself, washing, oiling leather shoes and leather goods, wearing for a long time, etc.), improper storage, normal wear and tear of the product, and no return;
3. Unauthorized maintenance, misuse, negligence, abuse, accident, alteration, product quality problems caused by incorrect installation, or tearing, altering labels, anti-counterfeiting marks, etc. will not be returned;
4. Commodities with gifts, combined sales, gift packages, and packages cannot be partially returned;
5. If the customer directly sends the product back to M-luxury without M-luxury applying for return, M-luxury will not be responsible for storage, re-delivery or refund, and M-luxury has the right to dispose of the stranded product if necessary.
6. The pictures and information are for reference only. Due to problems such as shooting lights and chromatic aberration of different monitors, there may be a color difference between the picture and the actual product, and the product is subject to the actual product;
7. When returning the product, the product is unopened, used and the packaging is kept as it was when it was sold. If there is a gift, please return it together; all M-luxury products carry the M-luxury anti-counterfeiting logo and retain the relevant photographic files. It has been submitted to the customer by email for review. If the returned product does not have the M-luxury logo, it will not be returned.
8. If the receipt of all goods exceeds 72 hours (subject to the receipt time displayed on the express list of the logistics company), if the goods have quality problems, no return or exchange service will be provided. If the goods are watches and clocks, electronically driven goods, handbags, clothing, accessories and other surfaces are damaged, the warranty can be carried out according to the original brand counter. Some brands do not have a free first-year warranty, so they also need to follow the paid maintenance rules and regulations. price list.
9. If it is a quality problem, please focus on the problem first, which must be clearly visible and emailed to us for review. If you can send it back after review and approval, the returned goods must be in good packaging (including package fillers and outer boxes or outer packaging bags). You can reuse the packaging materials that M-luxury shipped. At the same time, please Be sure to put enough padding to avoid bumping inside the package or small items straying into the package. As the freight collect service is not currently supported, please pay the freight in advance when the product is returned, and send the freight payment certificate to M-luxury together.
10. If the goods are damaged or lost due to improper handling and for any reason during the return shipping process, the risk is borne by the buyer, and M-luxury will not make any compensation or refund.
11. All non-quality problems require returning the goods, and the freight will be borne by the buyer.
12. You need to send the returned goods as soon as possible after the application is approved, and log in to "My Account-Return Record-Registration" to fill in the name of the courier company and courier number used so that M-luxury can follow up in time with processing.
13. When returning or exchanging goods, please be sure to keep the original brand packaging box or bag, with accessories, labels, instructions, etc. in good condition, and the delivery note and the delivery receipt (if there is an invoice or gift) together with the product. return. If the returned product lacks the delivery note, the delivery receipt, or the package is damaged/lost, it cannot be handled for you even during the return and exchange period.
14. It is guaranteed that the products sold are genuine and have no quality problems. If you have doubts about whether the products are genuine when using them, please issue a written appraisal from a professional quality supervision and inspection agency, and M-luxury will deal with them in accordance with national regulations.
15. The goods purchased directly from the store are not applicable to the above return policy.
16. M-luxury reserves the right to revise the above return and exchange and shipping policies without giving any written notice.
Customers are requested to return all accessories and gifts packaged to the following address and process as they are. If the goods or gifts have been used or damaged, the return application will not be accepted.
Address: Shop 13, 1/F, Helay Shopping Centre, Yuen Long